Secure Remote Tool:
Secure remote tools enable remote access and control of devices and systems, facilitating technical support, troubleshooting, and system management without physical presence.
Documentation Platform:
A documentation platform provides a centralized and organized repository for storing and managing important documents, procedures, and information related to IT systems and operations.
Managed Help Desk & NOC Services:
Managed Help Desk services provide comprehensive support for IT issues and network operations. They offer assistance, troubleshooting, and proactive monitoring to ensure smooth IT operations.
Email Hosting:
Email hosting services offer reliable email solutions, including email accounts, storage, and collaboration tools, hosted on secure and scalable platforms.
Answering/Dispatch Services:
Answering and dispatch services handle incoming calls and messages, ensuring efficient communication and prompt response to inquiries or emergencies.
Account Management Platform:
An account management platform streamlines user and account management processes, improving organization and security by centralizing access control.
Microsoft 365 Management:
Services focus on the effective management and optimization of Microsoft 365, ensuring businesses leverage its full potential for productivity and collaboration.
SaaS Management Platform:
A SaaS management platform helps businesses manage and optimize their Software as a Service (SaaS) applications, ensuring cost-effectiveness and compliance.
IT Automation:
IT automation tools automate routine IT tasks, reducing manual workload and improving efficiency in managing IT infrastructure.
Network Monitoring:
Network monitoring solutions continuously monitor network performance and security, identifying and addressing issues before they impact operations.
Client Portal:
Client portal solutions provide a user-friendly interface for clients to access information, request support, and collaborate with service providers.
Technician Scheduling Tool:
Technician scheduling tools streamline appointment scheduling and resource allocation for service technicians, enhancing efficiency.
Service Collaboration Tool:
Service collaboration tools facilitate communication and collaboration among team members, enabling efficient workflow and task management.
Endpoint & Server Backup:
Backup solutions ensure data protection and recovery for endpoints and servers.
SaaS Backup:
SaaS backup services provide data backup and recovery options for Software as a Service (SaaS) applications.
AI Ticket Triage:
AI ticket triage solutions use artificial intelligence to categorize and prioritize incoming support tickets, improving response times and efficiency.
Staff Tracking Tools:
Staff tracking tools monitor employee activity and productivity, providing insights for resource management and optimization.
Data Recovery:
Data recovery services offer solutions for data retrieval and restoration in case of data loss or disasters.
CRM:
Customer Relationship Management (CRM) software helps businesses manage customer interactions, sales, and marketing efforts for improved customer relationships.
PSA Consultants:
Professional Services Automation (PSA) consultants provide expertise and guidance in implementing PSA software to optimize business processes, resource management, and project delivery.
Security Awareness Training
Security Awareness Training educates employees on cybersecurity best practices, reducing the risk of human error leading to security breaches.